Service
Ambulance Billing
Billing
The Matanuska-Susitna Borough has partnered with EMS|MC (Emergency Medical Services Management & Consultants) , a third-party provider, to manage ambulance billing services. This change affects billing only—there will be no impact on the emergency medical services provided to the public.
Medicare Patients
We file and accept assignment on covered and medically necessary Medicare Part B claims. Please Note: Not all ambulance transports are considered medically necessary. If Medicare denies your claim, you are responsible for the bill.
Alaska Medicaid Patients/Denali Care
Non-Emergency EMS Ambulance transports require prior approval from Medicaid. You are responsible for the bill if Medicaid denies the claim for ineligibility and non-covered services. Not all Medicaid plans cover ambulance transports. We do not bill out of state Medicaid programs.
All Other Insurance
It is the patient’s responsibility to provide the Matsu Borough Ambulance service with current insurance information. Your insurance policy is a contract between you and your insurance company. As a courtesy, we will file your claim for you. However, we will not become involved in disputes between you and your insurance carrier. We will supply information as necessary. You will be responsible for the payment for all deductibles, co-payments, balances, or denied claims as allowed under applicable State and Federal statutes. If your insurance company remits payment to you for this claim, payment will be due immediately in full. No payment plans will be offered.
Pay online (ACH)
Paying online via ACH through the EMS|MC portal does not have a transaction fee.
Pay
eCheck Account & Routing Number - you must enter your full account number or your payment may be rejected and subject NSF fees.
Pay online (Card)
Paying online via credit/debit card through the EMS|MC portal charges the patient $5.00 per transaction. If you enter into a payment plan through EMS|MC the $5.00 fee is one time only.
Pay in Person
Go to the DSJ Building
Go to the Main Borough Building located at 350 E Dahlia Ave in Palmer.
Go to the Collection Office
Once you get here, enter through the main entrance and proceed to your left into the Collection office. They will accept your payment and provide a receipt. Our staff will report your payment to EMS|MC for account reconciliation.
Pay by Mail (Check Only)
Gather all required information
The invoice you receive from EMS|MC should arrive with a pre-addressed envelope for mail payments.**** Make sure to include all relevant contact information, account information, etc.
Make check payable to: Matanuska-Susitna Borough
Send the Check
Address the check to
PO Box 547,
Wheeling, IL 6009-0547
Pay by Phone
The Matanuska-Susitna Borough offices are unable to process payments via phone. However, if you call EMS|MC directly and have your run number, they can process your cred/debit card payment via telephone at 1-800-849-5603